About us, and about our service

This website is owned by ICare (GB) Limited, a company registered in England and Wales under company number 2905218. Our registered office is at Building 3, Kincraig business park, Kincraig Road, Blackpool, FY2 0PJ. Our vat registration number is 636 4076 36. Icare cuisine is a trading name of ICare (GB) limited.

At ICare, we aim to give you a first-class service for the purchase and delivery of meals. Set out below you will find information about what you can expect from us and the terms and conditions on which we will take and deliver your orders for meals.

Please note that the ICare cuisine service is currently only available in certain parts of England. If you live in an area not currently covered by our cuisine service, we regret that we will not be able to supply you with either hot or frozen meals.

If you enter your postcode where shown on our website, we will be able to tell you immediately whether your address is one to which we can deliver meals.

If you have any complaints or queries, please address them to sales@icaregroup.co.uk section of our website.

This website is provided for your personal use, in order to provide you with details of our meals and delivery services, allow you to place orders, and enable you to contact us in relation to any requirements you may have.

About these terms

These terms and conditions (the “Terms”) apply to your use of the ICare Cuisine website (the “Website”) and to your relationship with us (ICare (GB) Ltd). Please read these terms carefully – by accessing this website you agree to be bound by these terms.

Certain areas of this website are only open to you if you register with us, but by continuing to use this website you confirm that you accept these terms regardless of whether or not you choose to register or place an order. If you do not agree to be bound by these terms, you may not use our service and you should leave this website.

Definitions

In these terms:

“You” and “Your” means the person ordering goods from ICare cuisine, who must be over 18 years of age.

“Icare” or “We” or “Us” or “Our” means ICare (GB) limited whose registered office is at Building 3, Kincraig business park, Kincraig Road, Blackpool, FY2 0PJ.

“Account” means your details and meals shopping history which is created when you register to shop through the ICare cuisine website.

“Deliver” means us delivering the meals that you order to the address stated in your order (which must be within our delivery area) and “Delivery” and “Delivered” shall be interpreted accordingly.

“Let us know” means to change or cancel your order via the website, or by calling one of our ICare meals offices or dialling 0845 604 1125. Or send us an email to sales@icaregroup.co.uk

“Website” means our ICare cuisine website at https://www.icarecuisine.co.uk

Our contract with you

Once you have placed an order on the website and we have validated your card payment and accepted your order, we will send you an email confirming your order and setting out what meals you have ordered, the delivery date(s) and the prices of those meals.

These terms regulate the supply of meals to you by ICare (GB) Ltd. Any other terms, conditions or representations (other than those made fraudulently or implied by statute) are excluded.

We may update these terms from time to time. Any changes will be notified to you via the email address provided by you on registration or by a suitable notice on the website. If you do not wish to accept the new terms, you should cease using the website. If you continue to do so, after the date on which the changes come into effect, your use will signify your agreement to be bound by the new terms.

Price and delivery

Meal prices are shown on the website. There is no delivery charge. For hot meals, there is no minimum order, so you can order just one meal. For frozen meals, there is a minimum order of 5 frozen meals per order.

Processing orders takes a little time. For hot meals, we need 3 days from receiving your order before we can deliver. For frozen meals, we need 7 days from receiving your order.

These lead times are built into our website, so the website will tell you all the days when we can deliver your hot meal or frozen meals. We regret that you will not be able to select a delivery date that falls within either of these periods.

Registration

In order to place an order, you must first register or have a valid account on our website.

To place an order, you must be over 18, require delivery to an address in our delivery area, and have a credit card or debit card acceptable to us in your name.

We reserve the right to decline a new customer registration or suspend your account at any time and at our sole discretion.

When you register, you will create a username and password which you must use whenever you shop with us. Please keep these in a safe place as you will be responsible for all orders placed, and other activities carried out, under your password and username. You are also responsible for anything done using your email address, or using your email address in combination with your password. If you think that someone else may either know or be using your username and password, please contact us immediately.

You warrant that the details provided by you on registration are true, accurate, current and complete in all respects.

Each registration is for a single user only. You must not share your user name and password with any other person, or with multiple users on a network.

It is possible to register on behalf of a relative and to order meals for more than one person living together.

Our right to suspend or cancel your registration
We may suspend or cancel your registration immediately without notice at our absolute discretion or if you breach any of your obligations under these terms.

The suspension or cancellation of your registration and your right to use the website shall not affect either party’s rights or liabilities.

Payment

You must pay for your order using a UK credit or debit card.

You will need to provide or confirm your card details when placing your order, and we will take payment for your order at that time. We will issue your order confirmation when this has been done.

If you find your card has been used without your authority please tell us within 24 hours of finding out. You must also tell your card issuer within the time limits you agree to in your card scheme rules.

Delivery

We always aim to deliver your meals within the delivery times we have agreed with you, but we cannot accept liability if we deliver outside of those times.

We can only deliver to an address which is stored in your account section of our website and which is within our delivery area

When you register on our website, you will be asked for the telephone number of a friend or relation. If you do not answer the door when we deliver, our delivery drivers will ensure that you are alright by contacting your next-door neighbour, or a friend or a next of kin as provided by you.

We acknowledge that in many cases next of kin will register on behalf of the relative to whom the meals will be delivered. In such cases, the contract of sale is made with the next of kin who will be liable for payment.

Cancelling or changing orders

You can cancel or change your order at any time. The way our systems work means that if you want to remove meals from or add meals to your order and keep the same delivery date, you need to let us know before 4 pm on the day before your order is due to be delivered. This also applies if you want to cancel your order. This helps us keep our costs down and our prices low and releases delivery slots for other customers.

However, if you forget or change your mind later, simply tell our driver when s/he delivers your order, and s/he will take away the meals you don’t want. Please note that you cannot return a meal once we have delivered it.

You can change your order anytime up to delivery, but we won’t necessarily be able to deliver on the delivery date you originally selected. We may need to agree on another day and time to complete your order.

If on delivery, the quality of any meal is not to our usual high standards, we will happily credit the money. You must let us know as soon as possible (you can tell our driver when s/he makes the delivery, or up to 7 working days after we deliver your order.

If you cancel your order and we have already debited your credit or debit card, we will hold your payment as a credit until your next order. If you do not wish to order again please let us know and we will arrange a refund.

Intellectual property

Unless otherwise stated, the content of this website (including without limitation photographs and graphical images); is protected by rights such as copyright, trademarks and other intellectual property rights. All words and images contained within this website are copyrighted © ICare (GB) Ltd. The names “ICare group”, “ICare cuisine”, “ICare meals”, “ICare community meals”, “ICare care at home”, “ICare residential homes”, “ICare Scotland” and “ICare extra care” are trademarks. You can download and view the contents of our website on a computer screen or print one copy of the ICare cuisine website for your own non-commercial use as long as you comply with the copyright and proprietary notices.

You may not reproduce or store any such material on any other website or include it in any public or private electronic retrieval system or service without our prior written permission.

Any rights not expressly granted in these terms are reserved.

Maintenance

While we endeavour to ensure that this website is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period.

Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance, new facilities or services or repair or for reasons beyond our control.

We shall not be liable for any telephone or other costs that you may incur.

Visitor conduct

Other than personally identifiable information, which is covered under the privacy policy, any material you transmit or post to this website will be considered non-confidential and non-proprietary. We will have no obligation with respect to such material. We will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

You may not post or transmit to or from this website any material that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; for which you have not obtained all necessary licences and/or approvals; which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world. Which is technically harmful (including, without limitation, computer viruses, logic bombs, trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

You may not misuse the website (including, without limitation, by hacking).

We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting or transmitting any material in breach of these terms.

Links to and from other websites
If the website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Disclaimer

While we endeavour to ensure that the information on the website is correct, we do not warrant that it is accurate, complete or up to date. We may make changes to the material on the website, or to the products and prices described in it, at any time without notice.

Any nutritional data contained on the website is provided for guidance only – please refer to product labels for definitive information. In particular, you should always consult your doctor, dietician or other health professional in relation to any dietary requirements you may have before consuming any products supplied by us. We accept no responsibility for any consequences of failing to follow this advice.

We make the website available to you on the basis that we exclude to the maximum extent permitted by law all representations, warranties, conditions and other terms which but for these terms might have effect in relation to this website and our dealings with you. You must bear the risks associated with the use of the internet. This clause does not affect your statutory rights.

Our liability to you

We shall not be liable for any loss, liability or damage whatsoever including (without limitation) special, indirect or consequential loss, damage for loss of business, loss of profit, business interruption or other pecuniary loss suffered by you or any other person arising out of your use of the website or the information on it, your reliance on such information or any part of it, or your placing of any order, provided that nothing in these Terms excludes our liability for fraud, or for death or personal injury arising from our negligence or that of our employees or agents, and nothing in these terms excludes or limits any other liability which by law cannot be excluded or limited.

The meals are sold to you on the basis that you are a consumer therefore we will not be liable for any special losses that you might suffer using, re-distributing or reselling the goods as part of a business.

With the exception of faulty goods or returns, we shall not be liable for goods once they have been delivered to the delivery address, and if you ask a third party to move, transport or deliver the goods to any other address following our delivery, we shall not be liable for anything that that third party might do to the goods.

Nothing in this section will affect your statutory rights.

Indemnity

You will indemnify, defend and hold us, and our officers, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these terms by you or any other liability arising out of your use of this website, or the use by any other person accessing the website using your account and/or the information you provided upon registration.

Data protection

We respect your privacy and undertake to share and process your data in accordance with the data protection act 1998 and our privacy policy.

Miscellaneous

If any part of these terms is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these terms, which shall remain in full force and effect.

If you breach these terms and we ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these terms. No failure or delay on our part to take any action in respect of a breach of these terms shall constitute a waiver of any of these terms. We reserve our rights in respect of these terms at all times.

We shall not be liable for any breach of these terms caused by any circumstances beyond our control.

The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through this website.

No person who is not a party to these terms shall have any right to enforce them, whether under the contracts (rights of the third party) act 1999 or otherwise.

Governing law and jurisdiction

Any issue, dispute or claim arising out of or in connection with these terms or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England, and shall be subject to the exclusive jurisdiction of the English courts.

Use of email

The contents of all our emails (and any attachments) are confidential, may be legally privileged and are intended for the addressee only. If you are not the addressee, do not use, forward or copy them in any way, please tell the sender and delete them from your system immediately.

The content of any of our emails (and any attachments) comes from its author and does not necessarily reflect the opinions of ICare (GB) Ltd.

All emails sent by us are believed to be free of any virus or defect which may affect your system, but no liability is accepted by us in respect of any loss or damage arising from such virus or defect.

We may monitor emails sent to ICare (GB) Ltd or any other group company.