Looking after your data
This website only collects personal data from you with your permission, for example if you register or fill in a form. No personal data is collected from you without you knowing about it.
Some web usage and technical information is collected by this website to help us improve our service to you, but this does not contain any personal data.
Changes to this policy
1. Who manages this website?
ICare (GB) Limited manage this website.
2. What information do we collect and how do we use it?
So that we can deliver your meals and arrange for payment you will be asked to provide information.
2.1 Information that you provide to us
We collect and process data that you provide for specific purposes. You will be asked to provide information about yourself when order and pay for meals, in order to complete your order. This may include personal information such as your name, email addresses, home address and telephone number. We may also ask you for the contact details of a relative, friend or next door neighbour in case we cannot contact you. We use this data to provide you with the meals you request from us, to communicate with you and to ensure your well-being and safety at all times. We may keep a record of any contacts you have with us. We may use the information that you provide for record keeping and analytical purposes.
We only retain this information where required to do so by law - for the length of time needed to provide the service or information you have requested (including any retention period specified by law or by government policy), or for the length of time that you choose to store information or permit us to contact you if you have registered for meals through our website.
We may use your details to notify you of changes to our service, to ask your opinions and to help us to improve our services.
2.2 Website usage information
As well as the information that you provide to us as set out above, we receive and store a range of website usage information whenever you use this website. We use this to:
- assess the effectiveness of marketing campaigns
- develop and deliver services and information that better meet your needs
The type of website usage information that we collect during your visits to our site includes, for example, the date and time, pages viewed or searched for, and other information relating to your usage of our website.
Where you are a registered user of our website and have logged in, we may collect web usage information to enable us to improve our website service.
We may also use web usage information to create statistical data regarding the use of our website and we may then use or disclose that statistical data to others for marketing and strategic development purposes, however, no individual identities will or can be identified in such statistical data.
Cookies are small pieces of data given to your browser by a website which may be stored as text files in the cookie directory of your computer. Cookies are not programs and cannot collect information from your computer. They do not damage your computer and are defined as "a piece of text stored on a user's computer by their web browser. A cookie can be used for authentication, storing site preferences, shopping cart contents, the identifier for a server-based session, or anything else that can be accomplished through storing text data" (source: Wikipedia, 2011).
Each website may send cookie data to your browser which may save it if your browser's preferences allow it to do so. To protect your privacy your browser only returns a cookie to the website that sent you the cookie and does not send it to any other website. A website cannot access your cookie directory or information on your computer, instead relevant cookies are included by your browser within each request you make to the website. A website can only obtain cookie data that your browser sends to it.
You do not have to accept cookies and you can change the settings within your browser to accept all cookies, reject all cookies, reject cookies from certain websites, notify you if a site is requesting to set a cookie, and set various other options.
Switching off cookies will still allow you to view the majority of content on our site, however, it will prevent you logging in and so accessing personalised information. It will also stop us remembering your login User ID if you ask us to do so, and may restrict your use of our meals ordering service.
2.2.2 Further information about cookies
For further information about cookies, please refer to:
- your browser's Help function
- your browser provider's website
You can also:
- read guidance on controlling cookies on the AboutCookies.org website
- find information about cookies on the All About Cookies website
3. Information sharing and disclosure
We will only disclose your information to others where there is a lawful basis to do so. We will not disclose your information except where:
- this is required by applicable laws or court orders (for example to prevent or detect crime)
- you give us permission to do so
4. Linking to other websites
We use leading technologies and security measures to safeguard your information and keep strict security standards to prevent any unauthorised access to it. We use industry-standard SSL encryption software when processing sensitive information such as usernames and passwords.
6. Your access to your information
You have a right to request a copy of any personal information that we hold about you. You can by contacting
The Data Protection Officer
ICare (GB) Limited
Building 3 Kincraig Business Park
Tel: 01253 508277 Fax: 01253 508255
You will be asked for appropriate identification when you request copies of personal information.
If you register with this website, your account will include a personal storage area. You can access and change your stored information at any time by logging in.