Our privacy policy

Looking after your data – Overview

We have a legal duty to protect the privacy of all personal data obtained from you while you are using this website. This privacy policy explains what information we may collect from you and the purposes for which it will be used. By using this website you give your agreement to the data practices described in this policy.

This website only collects personal data from you with your permission, for example, if you register or fill in a form. No personal data is collected from you without you knowing about it.

Some web usage and technical information are collected by this website to help us improve our service to you, but this does not contain any personal data.

Changes to this policy

We may make changes to this privacy policy at any time. Changes will be posted here and are effective immediately. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances if any, we will share it with other parties.

1. Who manages this website?

ICare (GB) limited manage this website.

2. What information do we collect and how do we use it?

So that we can deliver your meals and arrange for payment you will be asked to provide information.

2.1 information that you provide to us

We collect and process data that you provide for specific purposes. You will be asked to provide information about yourself when order and pay for meals, in order to complete your order. This may include personal information such as your name, email addresses, home address and telephone number. We may also ask you for the contact details of a relative, friend or next-door neighbour in case we cannot contact you. We use this data to provide you with the meals you request from us, to communicate with you and to ensure your well-being and safety at all times. We may keep a record of any contacts you have with us. We may use the information that you provide for record-keeping and analytical purposes.

We only retain this information where required to do so by law – for the length of time needed to provide the service or information you have requested (including any retention period specified by law or by government policy), or for the length of time that you choose to store information or permit us to contact you if you have registered for meals through our website.

We may use your details to notify you of changes to our service, to ask your opinions and to help us to improve our services.

2.2 website usage information

As well as the information that you provide to us as set out above, we receive and store a range of website usage information whenever you use this website. We use this to:

Assess the effectiveness of marketing campaigns
Develop and deliver services and information that better meet your needs
Web usage information is collected by our web server and from other sources including page tagging techniques using javascript and cookies. We use ip addresses and cookies to analyse website usage trends, understand user journeys and gather broad demographic information for aggregate use. Ip addresses and our cookies are not linked to personally identifiable information.

The type of website usage information that we collect during your visits to our site includes, for example, the date and time, pages viewed or searched for, and other information relating to your usage of our website.

Where you are a registered user of our website and have logged in, we may collect web usage information to enable us to improve our website service.

We may also use web usage information to create statistical data regarding the use of our website and we may then use or disclose that statistical data to others for marketing and strategic development purposes, however, no individual identities will or can be identified in such statistical data.

2.2.1 cookies

Cookies are small pieces of data given to your browser by a website that may be stored as text files in the cookie directory of your computer. Cookies are not programs and cannot collect information from your computer. They do not damage your computer and are defined as “A piece of text stored on a user’s computer by their web browser. A cookie can be used for authentication, storing site preferences, shopping cart contents, the identifier for a server-based session, or anything else that can be accomplished through storing text data” (source: Wikipedia, 2011).

Each website may send cookie data to your browser which may save it if your browser’s preferences allow it to do so. To protect your privacy your browser only returns a cookie to the website that sent you the cookie and does not send it to any other website. A website cannot access your cookie directory or information on your computer, instead, relevant cookies are included by your browser within each request you make to the website. A website can only obtain cookie data that your browser sends to it.

You do not have to accept cookies and you can change the settings within your browser to accept all cookies, reject all cookies, reject cookies from certain websites, notify you if a site is requesting to set a cookie, and set various other options.

Switching off cookies will still allow you to view the majority of content on our site, however, it will prevent you from logging in and so accessing personalised information. It will also stop us from remembering your login user id if you ask us to do so, and may restrict your use of our meals ordering service.

2.2.2 further information about cookies

For further information about cookies, please refer to:

  • Your browser’s help function
  • Your browser provider’s website
  • You can also:

Read guidance on controlling cookies on the aboutcookies.org website
Find information about cookies on the all about cookies website

3. Information sharing and disclosure

We will only disclose your information to others where there is a lawful basis to do so. We will not disclose your information except where:

  • This is necessary for the purposes set out in this privacy policy.
  • This is required by applicable laws or court orders (for example to prevent or detect crime).
  • You give us permission to do so.

We will not sell, rent or disclose your information to any third parties other than those set out in this privacy policy without your consent.

4. Linking to other websites

This privacy policy applies only to our website. We are not responsible for privacy practices within any other websites. You should always be aware of this when you leave this website and we encourage you to read the privacy statement on any other website that you visit.

5. Security

We use leading technologies and security measures to safeguard your information and keep strict security standards to prevent any unauthorised access to it. We use industry-standard SSL encryption software when processing sensitive information such as usernames and passwords.

6. Your access to your information

You have a right to request a copy of any personal information that we hold about you. You can by contacting

The data protection officer
ICare (GB) limited
Building 3 Kincraig Business Park
Kincraig Road
Blackpool
Lancashire
FY2 0PJ
Tel: 01253 508277 fax: 01253 508255
Email: info@icaregroup.co.uk

You will be asked for appropriate identification when you request copies of personal information.

If you register with this website, your account will include a personal storage area. You can access and change your stored information at any time by logging in.

Our bespoke meal service

Meals on wheels

More meals, more choice, more value

ICare special diets

Special Diets

Finding the ready meals to suit your special diet even if you have a specific allergy or food intolerance, there’s no need to miss out. We believe that everyone should be able to enjoy delicious food. So if you’ve got a specific dietary requirement, or you simply don’t like a particular taste, you’ll find our Free From Lists very handy.

Special diet meals
Healthcare professional visiting elderly woman

Healthcare Professionals

For over 2 decades we’ve helped thousands of older people live independently at home, thanks to our unrivalled range of home-delivered hot and frozen meals and desserts. Our reputation for care and quality food has led us to become one of the UK’s leading delivery services for frozen ready meals.

Carers and healthcare professionals

Your Wellbeing

More than Meals on Wheels

What our customers say.

My mother came home from the hospital and needed arrangements for hot meals. ICare set this up very quickly, the food was terrific, my mother was very happy with the selection and the helpful drivers. She looks forward to their visit, they are so friendly and it took the pressure off us to be there to prepare her meals.

Bev Hollins

Mum, and I, so appreciated your service and the lovely, cheerful manner of your staff. The drivers did become like friends to Mum and she so enjoyed seeing them every other day and having a little chat. The photo of her and Dom is wonderful! I shall really cherish that and spread it around the family, who will all enjoy it. I want to say thank you from me too. Your service was always so easy to deal with, so relaxed about sudden changes and so supportive in putting things in place - and Mum really enjoyed her meals. I recommend you to everyone I come across who is in a similar position to Mum.

I just wanted to express sincere thanks from me and my sister, for the support that Nicky, Dom and the team provide for our father, Tom. It is reassuring to know that Dad's lunch and supper are taken care of, as he cannot reliably do this for himself. Whenever, I have been visiting, while the food is being delivered, it is obvious that a happy smiling face and the great smelling meal is the highlight of his day.Well done. Your efforts are much appreciated 🙂

Thank you so much for your help in setting up a meal delivery service for my 90 year old uncle and 88 year old aunt. The service was a literal life saver for my uncle, who has Alzheimers, when he was left home alone when my aunt fell and broke her hip just before Christmas and had to go into hospital. My uncle was so impressed with the meals that he suggested that we add my aunt to the meal plan when she came home. They both really enjoy the meals: "smashing", "lovely", "ate the lot" are just a few of their comments. They have also mentioned that meal delivery is always on time and that the staff who bring the meals are always polite, pleasant and helpful. Our experience of the service is overwhelmingly positive and I would highly recommend icare to anyone considering a meal delivery service.Best wishes to you and your team for 2024

Amazing service provided by ICare. Great variety of tasty, healthy and nutritious meals brought daily to your home and served and plated. Welfare check done and any concerns are given to the family. The staff are so friendly and helpful and nothing is too much trouble. As a family we have passed on recommendations and will continue to do so.

The whole process and experience of seƫting up this wonderful service for mum has been excellent Taking the pressure off us and giving us peace of mind. Everyone is so helpful. A first class service, with lovely hot meals delivered to mum daily, by a friendly caring team, who not only deliver but check on mums welfare during the visit.

The service at ICare has been amazing. From the initial phone call to ask about the service, to the people who deliver the meals every day. Everyone is extremely helpful and caring and always respond quickly to any unforeseen changes. Would highly recommend and have done so to a friend who also now uses the service for her Mother.

We have daily meals delivered to my in laws by the Market Harborough depot. I’ve just had to write to tell you how amazing the staff are. No matter what the problem they are always cheerful and very helpful. Also, the delivery man must have the patience of an angel. My in laws have dementia and their behaviours change daily so it can’t be easy for him. Please pass on our thanks for their help in a very difficult time for us.